Playground Equipment FAQs & Guidance
FAQs about Superior Play Systems®
What sets Superior Play Systems® apart from your competitors?
Superior Play Systems stands out due to our commitment to safety, quality products, massive showrooms for hands-on experience, and exceptional customer service tailored to your needs.
We offer state-of-the-art showrooms, authorized Backyard Specialists with extensive experience, and white glove delivery and installation services
What types of products do you offer?
We offer a wide range of residential backyard play equipment including Playsets, Basketball Systems, and above ground and in-ground Trampolines.
Do you offer Commercial Playground Equipment?
Yes, we have a dedicated team of experts who specialize in Commercial Play Recreation Equipment, Game Courts and Sports Flooring.
How do you select the products you offer?
We partner with top manufacturers known for their quality and excellent customer service, ensuring that all products meet our high standards. Playground One® Playsets, PROformance Hoops®, Springfree Trampolines, NORTH in-ground Trampolines.
Can I test the equipment before purchasing?
Yes! Our large showrooms allow you to experience and try the equipment before purchasing.
Will I get assistance from staff in-store?
Absolutely. Our Experts can provide personalized advice and answer questions on the spot.
Are there delivery costs when buying in-store?
You can avoid delivery costs, if you buy in-store and bring it home yourself.
How do you ensure product safety?
We prioritize safety by selecting the highest quality manufacturers who use the safest materials in their products.
What is the Free Yard Check Consultation?
This service allows you to send us a picture of your yard, so our backyard specialists can assess, recommend the best equipment options for your space.
Can I customize my play space?
Absolutely! We provide design options that allow you to create customized play spaces with various options and add-ons that fit your specific needs.
How can I begin designing a play space with Superior Play Systems?
Start by contacting us to discuss your preferences and needs. Our team will work with you to create a customized play area that reflects your vision.
What does your delivery and installation service include?
Our team provides white glove delivery and installation, ensuring that our professionally trained staff sets up everything with care and precision.
Why are your products considered a good investment?
Our products are built for durability and safety, making them a one-time investment that enhances your outdoor living space for years.
Do you offer financing options?
Yes, financing is available through Wells Fargo based on credit. More details can be found on our website.
Does Superior Play Systems sell parts for repair?
Yes, we offer parts for Playground One® playsets, PROformance Hoops® Basketball Systems, Springfree Trampolines and North In-ground.
FAQs for Playsets
What is the best playset for both younger and older kids?
Our modular playsets suit both age groups. The Playcenter designs are popular for climbing opportunities, while the Fort designs encourage imaginative play. Most systems can be expanded as your child grows.
Do you offer free consultations to help choose a playset?
Yes, we provide free consultations. Please visit the Yard Check page for more information.
Do you have playsets for very small yards
Absolutely! The Space Saver series offers various designs for limited spaces.
How much clearance do I need for my playset?
Install the playset on a resilient surface with a 3-4 ft. perimeter around all sides for safety.
Are there customization options available?
Yes, we offer customization possibilities and have equipment to retrofit as your children grow.
What about accessories and add-ons?
We can advise you on necessary accessories, such as baby bucket swings for toddlers, and extra safety features like rubber mulch.
My yard is unlevel. Can you accommodate for a sloped yard?
Yes, we can. All of our play sets are designed to adjust for some amount of slope. Though, some of our play sets are more adjustable than others, our backyard experts are available to assess every situation.
Can I assemble the playset myself, or is installation required?
All products come with detailed DIY instructions. We also offer white glove professional delivery and installation services if needed.
Are there certain characteristics of wood that I should expect from a playset.
Peeling, surface cracks, knotholes and knots caused by weather or nature are natural characteristic of wooden play equipment.
What maintenance is required for my playset?
Routine staining every 18-24 months is recommended. Areas with heavy traffic may need more frequent attention. We offer matching stain and recommend using semi-transparent stains for upkeep.
What does Playground One‘s warranty cover?
Our standard warranty 10-year warranty covers all wooden components against structural failure due to corrosion, wood rot, or insect damage
How much space is recommended around my play set?
We recommend a six-foot perimeter around all sides of the play set. If you do not have room for this safe perimeter, please your local Backyard Expert. They can help you choose a play set that will fit safely in your yard
What type of safety surfacing do you recommend?
Rubber mulch with rubber borders is the most popular option.
Trampolines FAQs
Can the trampoline be used all year long?
Yes, both AllleyOOP® and Springfree trampolines are UV stabilized, allowing year-round use. Kids can enjoy them in the snow or during warmer weather.
How do you maintain the lawn under the trampoline?
Trampolines can be easily moved for mowing. If movement is difficult, it’s advisable to use a weed mat and mulch under the trampoline for maintenance.
Can I easily move my Springfree trampoline?
Yes, one to two adults can easily lift or slide the trampoline for maintenance. However, movement could be difficult if it‘s dug into an uneven site or anchored. If relocation is not possible, consider landscaping underneath using weed mat, mulch, and a border.
Can trampolines be kept up all year round?
Yes, Springfree trampolines are UV stabilized for thousands of hours of sun exposure and feature three layers of rust protection. They‘re built with quality weather-resistant parts, allowing usage in extreme conditions—whether snow or summer fun with a hose. Having a trampoline ready for winter is perfect for kids to stay active when weather permits.
Why are your trampolines more expensive than competitors’?
Our trampolines are built with higher quality materials, featuring thicker steel, longer springs, robust padding, and stronger nets, ensuring longevity compared to cheaper models.
How to Clean a Playground Set FAQs
What materials do I need for cleaning my play set?
You‘ll need mild soap, warm water, a soft cloth or sponge, a brush with soft bristles, and a garden hose for rinsing.
How often should I clean the play set?
It‘s best to clean the play set thoroughly at least once a season and spot clean regularly to address dirt or stains.
How do I start the cleaning process?
Begin by removing any loose debris, such as leaves or dirt, from the equipment.
What cleaning solution should I use?
Mix mild soap with warm water. Avoid harsh chemicals that can damage the materials.
How should I clean the swings and slides?
Wipe swings with soapy water and scrub the slides gently. For hard-to-reach areas, use the soft-bristled brush.
Should I rinse the equipment?
Yes, thoroughly rinse all surfaces with a garden hose to remove soap residue, making sure water does not pool under equipment.
How do I maintain the play set after cleaning?
Regularly inspect the equipment for wear and tear and keep surrounding areas clear of debris to maintain a safe play environment.
Basketball FAQs
What brand of basketball systems do you carry?
We carry PROformance Hoops® Basketball Systems.
What makes the basketball systems you sell different from those at sporting goods stores?
PROformance Hoops Basketball goals feature premium quality components that aren‘t visible at first glance, such as one-piece poles, 7-gauge steel, and ½" tempered glass backboards—superior to mass retail models.
What size backboard should I choose?
For casual play, any size works. For small spaces, a 54" backboard is ideal, while 60 inches is our most popular choice. For competitive play, opt for regulation 72" backboards.
What is tempered/toughened glass?
Tempered glass is four times stronger than regular glass, similar to what is used in automobiles. When broken, it shatters into small pieces that typically remain within the frame, reducing injury risk.
What is a gusset?
A gusset is a triangular steel piece welded between the pole and the base plate to increase strength and stability.
What does "gauge" mean in relation to steel?
Gauge indicates the thickness of steel; a lower number means thicker steel. For example, 7-gauge is thicker than 11-gauge.
What is the difference between hot-dipped galvanized steel and zinc electroplated steel?
Hot-dip galvanizing involves coating steel with melted zinc, creating a strong bond. Zinc electroplating uses electricity for a slightly thinner zinc coating.
What is overhang?
Overhang is the distance from the back of the backboard to the front of the pole, offering players additional space for a better court experience.
How are PROformance Hoops® anchored into the ground?
A PROformance Pier Mount Anchor (which is included in your system, is utilized for securing the pole into the ground. Refer to the Pier Mount Anchor manual for details.
Can I take my PROformance Hoops® System with me if I move?
Yes, you can remove the system from the Pier Mount Anchor and relocate it. A new Pier Mount Anchor must be installed at the new site.
Should I install the Basketball Goal myself or use a professional installer?
It‘s your choice, but we recommend consulting a local PROformance Hoops® authorized installer for best results.
What is the difference between the PROformance Hoops PROclassic, PROforce, and PROview series?
The PROview series features 7-gauge steel, thinner tempered glass backboards, and a height adjustment from 6 to 10 ft with the Power Arc 90° Lift assist. The PROforce line uses 11-gauge steel, has a height adjustment from 7.5 to 10 ft, and includes a 3/8” thick tempered glass backboard. The PROclassic also features 11-gauge steel, has a similar height adjustment, and includes a Gusset Pad.
Do you offer fixed height basketball systems?
Yes, the PROview® and PROforce Series include both adjustable and fixed height options.
Why do we use a full perimeter aluminum trim around our backboard?
The aluminum trim provides additional support, safety, and playability by protecting the edges and ensuring the integrity of the tempered glass.
What are the dimensions of a basketball court?
For detailed basketball court dimensions, please see our [Basketball Court Dimensions page](https://proformancehoops.com/basketball-court-dimensions/).
What is the Power Arc 90 Lift Assist Height Adjustment System?
This system uses dual cylinders for height adjustment, featuring a tension screw mechanism for precision and an internal spring for low resistance, ensuring easy and precise height changes.
Parties and Play FAQs
Can I host a Birthday Party at one of your showrooms?
Yes. Select showrooms are available to host birthday parties.
What is included in the cost of hosting a party?
- Access to our entire showroom of recreational play equipment
- A Private Party room with full refrigerator and tables and chairs to accommodate up to 16 kids
- Plastic utensils, cups, plates and Napkins
Can I bring my own food for a party.
Yes, guests hosting parties are welcome to bring any food and child-appropriate beverages. Alcoholic beverages for adults are not permitted.
Can I bring my children to one of your showrooms to play on the equipment?
Yes. For a nominal fee Parents, Grandparents, Guardians can bring children in to play on the equipment in participating stores.