Manufacturer Warranties

Manufacturers website:
Playground One!® Warranty

The below warranty information is brief descriptions of the warranty for each product. For a full description of the warranty please review owner's manual.

Always supervise your children’s play activity and maintain and inspect your play set regularly for wear and safety.

Subject to proper installation, normal residential non-commercial use, and to the original retail purchaser Playground One!® warrants, subject to the limitations stated below, all wooden components against structural failure due to corrosion, wood rot or insect damage (excluding carpenter bees) for a period of 10 years after original purchase. Peeling, splintering, seasonal checks, surface cracks, knotholes and knots caused by weather or nature are natural characteristic of wooden play equipment. Such imperfections that do not result in structural failure are not covered under this warranty. Merchandise covered under this limited warranty will be repaired or replaced at manufacturer’s option and shipped prepaid by the customer to the showroom handling the warranty work. All labor costs, travel expenses and any other charges involved in the installation or replacement of parts will be the original purchaser’s responsibility. The warranty coverage described in this paragraph is the purchaser’s sole and exclusive remedy.

Not covered under the limited 10 year warranty:

Subject to proper installation, normal residential non-commercial use, and to the original retail purchaser Playground One!® warrants, subject to the limitations stated below to be free from defects in material and workmanship for a period of two years from date of original purchase.

• chains
• seats
• swing
• hangers
• hardware
• metal braces
• Ropes
• accessories

Cracks in non-functional plastic components, surface rust and fading are not considered defects in materials and workmanship, if they do not affect the functionality of the play set. Merchandise covered under this limited warranty will be repaired or replaced at manufacturer’s option and shipped prepaid by the customer to the showroom handling the warranty work. All labor costs, travel expenses and any other charges involved in the installation or replacement of parts will be the original purchaser’s responsibility. The warranty coverage described in this paragraph is the purchaser’s sole and exclusive remedy.

Non-residential use of the play set will void this warranty as it is designed solely for residential use only.

Manufacturer reserves the right to examine photographs and/or physical evidence of merchandise claimed to be defective and to recover said merchandise, prior to disposition of warranty claims. Merchandise returned for examination or recovery must be shipped freight prepaid once a Return Authorization number is issued.

No warranty is offered on equipment that has been moved from its original place of installation, subjected to abuse, negligence, improper installation, vandalism, acts of god, unauthorized alteration or attachment to equipment other original, or improper use, service or repair by customer or any third party. Playground One!® assumes no responsibility for incidental or consequential damages that may arise from the purchase or use of the equipment.

THIS WARRANTY IS EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY OR FITNESS FOR USE. PLAYGROUND ONE SYSTEMS DOES NOT ASSUME, OR AUTHORIZE ANY PERSON TO ASSUME FOR US, ANY OTHER LIABILITY IN CONNECTION WITH THE SALE OF THESE PRODUCTS.

This warranty gives you specific legal rights and you also may have right that vary from state to state.

Not covered under the limited 10 year warranty:

Subject to proper installation, normal residential non-commercial use, and to the original retail purchaser Playground One!® warrants, subject to the limitations stated below to be free from defects in material and workmanship for a period of two years from date of original purchase.

• chains
• seats
• swing
• hangers
• hardware
• metal braces
• Ropes
• accessories

Cracks in non-functional plastic components, surface rust and fading are not considered defects in materials and workmanship, if they do not affect the functionality of the play set. Merchandise covered under this limited warranty will be repaired or replaced at manufacturer’s option and shipped prepaid by the customer to the showroom handling the warranty work. All labor costs, travel expenses and any other charges involved in the installation or replacement of parts will be the original purchaser’s responsibility. The warranty coverage described in this paragraph is the purchaser’s sole and exclusive remedy.

Non-residential use of the play set will void this warranty as it is designed solely for residential use only.

Manufacturer reserves the right to examine photographs and/or physical evidence of merchandise claimed to be defective and to recover said merchandise, prior to disposition of warranty claims. Merchandise returned for examination or recovery must be shipped freight prepaid once a Return Authorization number is issued.

No warranty is offered on equipment that has been moved from its original place of installation, subjected to abuse, negligence, improper installation, vandalism, acts of god, unauthorized alteration or attachment to equipment other original, or improper use, service or repair by customer or any third party. Playground One!® assumes no responsibility for incidental or consequential damages that may arise from the purchase or use of the equipment.

THIS WARRANTY IS EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY OR FITNESS FOR USE. PLAYGROUND ONE SYSTEMS DOES NOT ASSUME, OR AUTHORIZE ANY PERSON TO ASSUME FOR US, ANY OTHER LIABILITY IN CONNECTION WITH THE SALE OF THESE PRODUCTS.

This warranty gives you specific legal rights and you also may have right that vary from state to state.

Complete 10 (Ten) Year Limited Warranty Can Be Found In Your User Manual

IMPORTANT-MUST READ
As fresh lumber acclimates to its new environment, the natural tendencies of the tree can show itself in the form of checks, or “cracks” in the lumber. In almost all cases this is normal and it will not affect the structural integrity of your play set.

Cosmetic defects that do not affect the structural integrity of the product, or natural defects of wood such as warping, checking or any other physical properties of wood that do not present a safety hazard, are not covered by this warranty. Defects that develop because the product is exposed to extreme climate conditions are not covered by this warranty. Defects that develop as a result of faulty or improper installation of the product are also not covered by this warranty.

Most cracks are not warrantable; however if you believe that the integrity of your play set is compromised by this natural occurrence, please contact your local Playground One dealer.

We appreciate your purchase and know that you will enjoy your play system for many years to come.

Playground One!®recommends that the weight limits for all components must not be exceeded. Failure to adhere to these and other safety guidelines could result in damage to the play set and injury to the users

• FORT PLATFORMS: 800 LBS. TOTAL WEIGHT
• SWING BELTS: 175 LBS.
• TRAPEZE: 125 LBS.
• FULL BUCKET SWING: 50 LBS.
• TODDLER BUCKET SWING: 50 LBS.
• INFANT SWING: 35 LBS.
• TIRE SWING: 125 LBS.
• TOTAL WEIGHT ROPE LADDER: 75 LBS.
• ROCK WALL: 150 LBS.
• ALL SLIDES: 125 LBS.

When choosing a location for your swing set, always keep your child or children’s safety in mind. Here are some recommendations to help you locate and install a safe play area

This play set is designed for the use of 4 occupants who have a combined weight not exceeding 800 pounds on the elevated floor, 3 occupants who have a combined weight of 525 pounds on the swing area, for a total Unit capacity of 5 occupants who have a combined weight of 1325. (this weight is not including the picnic table area)
On-site adult supervision is required.

The swing set should be located on level ground. The stationary components such as ladders and slides are required to be a minimum of six feet from any structure or obstruction such as a fence, garage, house, tree, overhanging branches, electrical wires, clotheslines, etc. Any Swinging equipment is also required to be a minimum distance twice the height of the swing beam away from these obstructions or structures as well. The swing set should be located a safe distance from any water hazards, such as a lake, river, bayou, swimming pool, etc.

Do not install this residential swing set in a commercial setting. This swing set is not manufactured for commercial usage and will void all warranties. Playground One Systems is not responsible for any damages or injuries resulting from this swing set being used in a commercial setting.

Never install this swing set indoors; or over concrete, asphalt, packed earth, grass, carpet or any other hard surface. A fall onto a hard surface can result in serious or fatal injury.

The U.S. Consumer Product Safety Commission (CPSC) recommends that you install and maintain a resilient surface under your swing set. The CPSC’s Consumer Information Sheet for Playground Surfacing Materials is on the next page. A resilient surface should be installed after the swing set has been completely assembled according to these instructions. The swing set must rest on solid ground. Please note that this swing set has a maximum fall height of 7’.

Maintaining your swing set:

• At the beginning of each usage season and every two weeks during, check: nuts and bolts and tighten as needed, swing seats, chains, ladders, slides, rope and wood components for sign of deterioration and replace if necessary.
• On a yearly basis, we recommend that you coat your swing set with a sealant or preservative. You may also want to spot sand any areas prior to sealing. **Special note: Although we recommend that you reseal your swing set annually, you may have to touch up the high traffic areas and/or areas that have a high exposure to direct sunlight.** Be sure that the sealant you select is nontoxic and child safe. Your local Playground One Systems dealer may offer a complete power wash and reseal and maintenance program.
• Do not use line trimmers or “weed eaters” around your swing set. The line will remove both paint and wood from uprights and base pieces. Any damage resulting from this type of abuse is not covered under our limited warranty.
• Remove plastic swing seats and take in doors or do not use when temperature drops below 0°F.

Teach Children:

• Not to walk close to, in front of, behind, or between moving items.
• Not to swing empty swing seats.
• Not to swing sideways into the path of adjacent swings.
• Not to use the swing set in a manner other than that for which it is intended.
• Not to get off the equipment while it is in motion.
• Not to jump off the tower.
• To hold on to swings and climbers with both hands.
• Not to stand in the swing seats.
• Not to swing so high that chains become slack, or above the height of the swing support.
• Not to jump on a slide.
• Not to climb on top of the swing support.
• Not to attach to the swing set any item that is not specifically designed for use with the equipment, such as (but not limited to) jump ropes, clotheslines, pet leashes, cables, and chains. These may become strangulation hazards.
• To slide feet first, never head first.
• To watch for other children while swinging or playing near the swing set.

In Addition, Adults Must:

• Limit climbing and swinging heights to each child’s ability.
• Verify that suspended climbing ropes are secured at both ends.
• Verify that suspended climbing ropes cannot be looped back on themselves.
• Dress children appropriately for play. Use well-fitted shoes that do not have slippery soles.
• Avoid ponchos, scarves, hoods, loose fitting clothing, neckties, and any clothing with a drawstring.
• Serious injury could result should any part of the children’s clothing become entangled in the swing set.
• Do not allow children to play wearing helmets.
• Remember that children are inventive. When they develop games that are unsafe, be alert and change the rules.

Manufacturers website:
PROformance Hoops® Warranty Information

The below warranty information is brief descriptions of the warranty for each product. For a full description of the warranty please review owner's manual.

BUYER AGREES THAT PRODUCTS SOLD BY PROformance Hoops CARRY THE FOLLOWING WARRANTY

Subject to proper installation, and normal intended use, all structural components of PROview Series*, Force Series*, and Wall Mount Basketball Systems are warranted to the original owner to be free of defects in materials and workmanship for the duration of ownership by the original retail purchaser, subject to the limitations below. PROformance Hoops shall have the right to require the purchaser to deliver the allegedly defective products to PROformance Hoops for testing, repair, or replacement. PROformance Hoops shall not be responsible for any expense associated with the replacement or removal of the product from its application for such delivery. Freight and Handling charges may apply to covered warranty parts. Modification of any product by the customer, unless approved by PROformance Hoops, will void all warranty. Where listed as “LIMITED”, the warranties shall cover damage of failure that occurs during the course of NORMAL or INTENDED USE of the product. Normal or intended use shall be described as activity that is necessary for the participation in the sport for which the equipment is damaged. NOT COVERED is damaged caused by deliberate hanging, multiple player hanging, vandalism, non-basketball activities, or any other activity that could be regarded as abusive.

Padding Warranty: Multi-Purpose Backboard Edge Padding: one year limited; Indoor Backboard Edge Padding: five year limited (indoor only); Custom-Fit Pole Padding: one year limited; Wrap-Around Pole Padding: one year limited.

NOT COVERED BY THIS WARRANTY

• Use in non-residential applications.
• Any products subjected to abuse, negligence, improper installation, vandalism, acts of God, alteration of product or any other beyond the control of PROformance Hoops.
• Paint or rusted parts.
• Deterioration of product due to time and wear.

Normal deterioration of products due to atmospheric conditions, weather, rust, wear and tear (including paint), or other causes that do not affect functional use are not covered by PROformance Hoops warranties. All warranties are valid only when product is used in the intended application, and when installed according to PROforrmance Hoops instructions. Warranty will be void if maintenance instructions in the Owner’s Manual are not followed, including jack lubrication on a bi-yearly basis. If you did not receive an Owner’s Manual, please contact PROformanceHoops.com and one will be sent to you.

WARRANTY CLAIMS: All returns must be arranged through the local dealer if available. Warranties do not cover dealer service charges, labor charges, freight or travel expense associated with replacement, repair, or removal of warranty item. A warranty claim form must be completed, and photos submitted for any item you wish to claim under warranty. If the purchase was not made through a dealer, this form is available by email. In response to your claim, you will receive an order confirmation as well as a notice stating whether PROformance Hoops needs your warranty item returned. PROformance Hoops will notify you if we determine that the item cannot be claimed under warranty. PROformance Hoops is not responsible for any charges for labor to install or repair defective product prior authorization. PROformance Hoops will determine the most economical method to either repair or replace product before any work is to commence.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THIS WARRANTY AND THE REMEDIES SET FORTH HEREIN ARE EXCLUSIVE AND EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING WARRANTIES OR MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IF PROFORMANCE HOOPS CANNOT DISCLAIM OR EXCLUDE IMPLIED WARRANTIES UNDER APPLICABLE LAW, THEN TO THE EXTENT POSSIBLE ANY CLAIMS UNDER SUCH IMPLIED WARRANTIES SHALL EXPIRE OR EXPIRATION OR THE APPLICABLE WARRANTY PERIOD. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. PROFORMANCE HOOPS DOES NOT ASSUME OR AUTHORIZE ANY PERSON TO ASSUME FOR US, ANY OTHER LIABILITY IN CONNECTION WITH THE SALE OF OUR PRODUCTS.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PROFORMANCE HOOPS ASSUMES NO RESPONSIBILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, WHICH MAY ARISE FROM THE PURCHASERS OR USE OF OUR EQUIPMENT. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATIONS OF INCIDENTAL OR CONSEQUENTIAL DAMAGE, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

IF ANY PROVISION OF THIS WARRANTY IS INVALID, VOID OR UNENFORCEABLE IN ANY INSTANCE OR RESPECT, THE UNENFORCEABLE PROVISION WILL BE SEVERED AND REFORMED TO EFFECT THE INTENT OF THIS LIMITED WARRANTY TO THE MAXIMUM EXTENT POSSIBLE, AND THE REMAINING PROVISIONS SHALL CONTINUE IN FULL FORCE AND EFFECT AND SHALL BE ENFORCED TO THE FULL EXTENT PERMITTED BY LAW.

This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state

Manufacturers website:
NORTH® Trampoline Warranty Information

The below warranty information is brief descriptions of the warranty for each product. For a full description of the warranty please review owner's manual.

Limited Warranty Details

North Trampoline, Inc, a company organized in the United States whose principal office is located at

North Trampoline, Inc, a company organized in the United States whose principal office is located at 250 Little Falls Drive, Wilmington, DE 19808, United States.

(“SELLER”) warrants that the trampolines and associated equipment (the “Product”) and sold or provided by SELLER to the first end user (“BUYER”) are produced according to usual practices, customs, standards, specifications and tolerances of trade prevailing in the country of origin at the time of production and shall, subject to the limitations and exclusions set forth below, be free from defects in design, material, and workmanship.

1. Application of warranty

This Limited Warranty applies only if:

(1) The Product is installed and used in accordance with the documentation and instructions as furnished to BUYER at the time of purchase and available on SELLER’s website;

(2)The person filing the warranty claim is the BUYER;

(3) BUYER complies with all other sections of this Limited Warranty.

1. Procedure for obtaining warranty service

The procedure described in this Section 2 shall hereinafter be referred to as the “Warranty Claim Procedures.” For the Limited Warranty to apply, the warranty claim must be filed within the Warranty Period (defined in Section 4) and within five (5) days of the date BUYER discovered the alleged defect. Notwithstanding the foregoing, in the event that SELLER determines, in its sole discretion, that BUYER reasonably should have discovered the alleged defect before its actual discovery, this Limited Warranty shall not apply.

In order to determine whether the Limited Warranty should apply, BUYER shall provide any information to SELLER, including pictures where applicable, via telephone, email or any other appropriate means of communication. SELLER may, at its sole option, require that the defective Product be shipped to the address provided by SELLER with mailing or shipping charges prepaid. BUYER shall pay all expenses associated with returning the Product to SELLER, including, without limitation, the costs of shipment, import taxes, duties and tariffs if applicable If SELLER determines that the returned Product is covered by the Limited Warranty, SELLER agrees to pay all of the foregoing and all expenses of returning any replaced Product to BUYER.

1. Warranty services provided

If the Product is proved to SELLER’s satisfaction to be defective within the Warranty Period (defined in Section 4), SELLER’s obligations under this Limited Warranty shall be limited to either or repairing or replacing the Product, at SELLER’s sole discretion, and only if such defect was caused solely by defective design, workmanship and/or materials. Such repair or replacement shall be SELLER’s sole obligation and BUYER’s exclusive remedy hereunder and shall be conditioned upon BUYER’s fulfilling its obligations under SELLER’s Warranty Claim Procedures.

1. Warranty period

Trampoline	Use	Frame	Springs / Jump mat	Frame Pad
Explorer	Private	10 Years	5 Years	2 Years
Performer	Private	10 Years	5 Years	2 Years
Athlete	Private	10 Years	5 Years	2 Years
Safety Net	Use	Poles	Net	Other
Safetynet Explorer/Performer	Private	2 Years	2 Years	-

Manufacturers website:
AlleyOOP Trampoline Warranty Information

The below warranty information is brief descriptions of the warranty for each product. For a full description of the warranty please review owner's manual.

AllleyOOP® Sports
Residential Trampoline Limited Lifetime Warranty

This warranty covers any defects in materials or workmanship on all of the components of the product and is extended exclusively to the original retail purchaser from the date of purchase.

Warranty coverage for each component is as follows:

• Steel frame (excluding the parts associated with the Sure-Lok™ connection system), enclosure poles, including finish. – Lifetime from date of purchase
• Enclosure net (excluding straps and shock cords) , jumping mats (beds) – 5 years from date of purchase 
• Hardware, springs, spring pad covering, pole pads, straps, shock cords, and all other parts. – 1 year from date of purchase 

If you return the defective part freight prepaid as instructed below, AllleyOOP® Sports will either repair or replace such part, at AllleyOOP® Sports discretion, and return it to you freight prepaid.

This warranty does not cover expenses of on-site labor, travel, assembly or disassembly or other charges associated with the repair or replacement of covered components. This warranty also does not cover any problem that is caused by abuse, misuse, ordinary wear, tear, and weathering, acts of God (such as wind and lightning), failure to follow directions, improper installation, or improper maintenance. Rust is a natural occurrence with any outdoor steel product and is likewise not covered by this warranty to the extent that it does not affect the structural integrity of the part.

ALLEYOOP IS NOT RESPONSIBLE OR LIABLE FOR INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THE PRODUCT OR OTHER DAMAGES WITH RESPECT TO ANY LOSS,
INCLUDING BUT NOT LIMITED TO ECONOMIC LOSS, LOSS OF PROPERTY, LOSS OF REVENUE OR PROFITS, LOSS OF ENJOYMENT OR USE, COST OF REMOVAL, INSTALLATION OR OTHER CONSEQUENTIAL DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES. ACCORDINGLY, THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

How to get warranty replacement parts

1. Call the AllleyOOP®® Sports Customer Service Department at 1-408-213-2551 to obtain a Return Authorization Number. All returns must be pre-authorized.
2. Send the part(s) to the designated service center freight prepaid, along with copy of your original sales receipt and a brief written description of the problem, including how it occurred
3. After inspecting the returned part(s), AllleyOOP® Sports will make a final determination whether the part is covered by this warranty. We reserve the right to examine photographs or physical evidence concerning parts claimed to be defective prior to making a final determination concerning the claim A repaired or replacement part will be returned to you. Please allow 3 to 4 weeks for delivery.

This warranty gives you specific legal rights. You may also have other rights which vary from state to state.

AllleyOOP® Sports® P.O. Box 2446 Saratoga, CA 95070
866-AlleyOop (255-3966)

Manufacturers website:
Springfree® Trampoline Warranty Information

The below warranty information is brief descriptions of the warranty for each product. For a full description of the warranty please review owner's manual.

• All components of the Springfree Trampoline are warranted for ten (10) years from the date of purchase (proof of purchase required).
• This warranty is only valid when used for private household purposes in accordance with the Trampoline and Enclosure Assembly, Installation, Care, Maintenance, Safety, and Use Instructions manual, unless exempted by local legislation and laws.
• This warranty provides, at no extra cost to you, all parts necessary to ensure your trampoline is in proper working condition throughout the 10-year warranty period. You are entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality.

Springfree Trampoline shall not be liable for costs, damages or repairs incurred as a result of:

• Trampolines purchased from an unauthorized dealer.
• Improper installation not in accordance with the Trampoline and Enclosure Assembly, Installation, Care, Maintenance, Safety, and Use Instructions manual.
• Careless operation or handling, misuse, abuse and / or lack of maintenance or use not in accordance with the Trampoline and Enclosure Assembly, Installation, Care, Maintenance, Safety, and Use Instructions manual.
• Wear and tear resulting from normal use of the trampoline.
• External sources such as weather events, the , fire, fireworks, animal damage, cuts, burns or vandalism.
• Repairs or alterations carried out by unauthorized parties or agents. Use of the trampoline other than for private household purposes (ie: commercial or rental purposes), unless exempted by local legislation and laws.
• This limited warranty does not cover misuse or minor imperfections in trampolines that meet design specifications or do not materially alter functionality.

SUBMITTING YOUR WARRANTY CLAIM

• If you believe your Springfree Trampoline has a manufacturer’s defect and you need to make a warranty claim, you can submit your claim at https://www.springfreetrampoline.com/pages/warranty-claim.
• The terms of the limited warranty require that you contact Springfree Trampoline with your model name, serial number, date and place of purchase and a scan of your purchase receipt. Replacement parts provided under this warranty do not extend the period of the warranty. Replacement parts receive a warranty equal to the residual balance of the original trampoline warranty.
• Trampolines purchased from an unauthorized dealer. Improper installation not in accordance with the Trampoline and Enclosure Assembly, Installation, Care, Maintenance, Safety, and Use Instructions manual.
• Careless operation or handling, misuse, abuse and / or lack of maintenance or use not in accordance with the Trampoline and Enclosure Assembly, Installation, Care, Maintenance, Safety, and Use Instructions manual. Wear and tear resulting from normal use of the trampoline. External sources such as weather
• The terms of the limited warranty require that you contact Springfree Trampoline with your model name, serial number, date and place of purchase and a scan of your purchase receipt. Replacement parts provided under this warranty do not extend the period of the warranty. Replacement parts receive a warranty equal to the residual balance of the original trampoline warranty

See your user manual or visit https://www.springfreetrampoline.com/pages/warranty-claim for more details